Privacy Policy
This Privacy Policy outlines the procedures and obligations of Koala Casino (“we”, “us”, or “our”) in relation to the collection, processing, storage, and protection of your personal data when you access or use the Koala Casino website. We are committed to ensuring compliance with all applicable Australian privacy and data protection legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our services, you acknowledge and consent to the practices described in this Privacy Policy.
1. Collection of Personal Information
We collect personal information necessary for the provision of our online casino services and to meet legal and regulatory requirements. The types of personal information we may collect include, but are not limited to, your full name, date of birth, residential address, telephone number, email address, payment details, identification documents, and usage data related to your interaction with our website.
2. Methods of Data Collection
Personal information is collected directly from you when you register an account, verify your identity, make deposits or withdrawals, communicate with our customer support, or participate in promotional activities. We may also collect information automatically through your device, including IP address, browser type, operating system, and cookies to enhance your user experience and maintain the security of our services.
3. Use of Personal Information
Your personal data is used for the following purposes: to verify your identity and eligibility to use our services, to process transactions, to comply with legal obligations such as anti-money laundering (AML) and counter-terrorism financing (CTF) regulations, to communicate with you regarding your account, to improve our website and services, and to ensure responsible gambling practices. We may also use your information to prevent and detect fraud, resolve disputes, and respond to inquiries or complaints.
4. Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances: to payment service providers for transaction processing; to identity verification services; to regulatory authorities, law enforcement agencies, or government bodies as required by law; and to our professional advisers in connection with legal or financial advice. All third parties are required to handle your data in accordance with this Privacy Policy and applicable legal standards.
5. International Data Transfers
Your personal information may be transferred to, and stored at, locations outside Australia. In such cases, we take reasonable steps to ensure that any overseas recipients of your information comply with privacy obligations equivalent to those under Australian law. By using our website, you consent to the transfer of your information to jurisdictions outside Australia for legitimate business purposes.
6. Data Security
We implement technical and organizational measures designed to protect your personal information against unauthorised access, misuse, alteration, or loss. Security safeguards include encryption, secure socket layer (SSL) technology, firewalls, and restricted access to personal data. While we strive to protect your information, no electronic transmission or storage method is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements. When personal data is no longer required, it is securely deleted or anonymised in accordance with our data retention policy and applicable legal requirements.
8. Your Rights
Under Australian privacy law, you have rights regarding your personal information, including the right to access, correct, or request the deletion of your data, subject to certain exceptions. You can also request to opt out of receiving direct marketing communications at any time. To exercise your rights, please contact us using the details provided at the end of this policy. We will process your request in accordance with legal requirements and may require verification of your identity before acting on your request.
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyse site usage, and improve our services. Cookies are small data files stored on your device that allow us to recognise your device and remember your preferences. You may choose to disable cookies through your browser settings; however, certain features of our website may not function properly without cookies.
10. Third-Party Links
The Koala Casino website may contain links to third-party websites or services that are not operated or controlled by us. We are not responsible for the privacy practices or content of these external sites. We recommend that you review the privacy policies of any third-party websites before providing your personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or regulatory requirements. Any modifications will be effective when posted on our website. We encourage you to periodically review this page to stay informed about how we protect your information. Your continued use of our services constitutes acceptance of any changes to this policy.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Data Protection Officer at: [email protected]. We will respond to all inquiries in a timely and professional manner in accordance with applicable legal requirements.
13. Governing Law
This Privacy Policy is governed by the laws of Australia. Any disputes relating to this policy or the handling of your personal information will be subject to the exclusive jurisdiction of the courts of Australia.